Our goods ship from two different warehouses; items may be sent separately in multiple boxes via UPS and/or USPS (carrier is at our discretion). If you need a certain carrier for delivery please indicate that in the checkout box during payment; we are unable to change shipping method afterwards. Make sure to double-check your billing and shipping address when placing an order. Wms&Co. is unable to reroute packages; once your order has begun processing we cannot update the shipping address.
If an order contains in-stock and pre-order products and Free Shipping is chosen all items will ship together when they are in stock. If you want us to split the shipping and ship in-stock items right away then pre-ordered items when they come in please choose the Paid shipping option and note to ship in-stock items in the Customer Notes box at checkout.
We offer Route package protection for all our products. Route offers easy and fast replacement for lost or stolen packages. If a customer declines Route protection and a package is shown by the carrier as delivered then Wms&Co. will not send a replacement product or further track down the package. Wms&Co. offer this as a service, 100% of the funds collected at checkout go to Route.
Delivery time is calculated from when your order has been processed, not when it is received. Order processing is generally 1-2 business days for in-stock items; custom items may take an additional 3 days from approved proof. To arrange for expedited processing, please contact email@example.com. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
If an expedited shipping method is selected, delays can still occur that are out of our control and we are not able to guarantee that your package arrives by a certain date. Please take this into consideration when placing an expedited order. We cannot refund expedited shipping charges if the order was shipped with the selected shipping method within 2 business days of receipt or proof approval (for custom items).
Prices displayed on the website are exclusive of taxes. If you are shipping within the US, sales tax will only be charged on orders shipped within Maryland, New York and Virginia.
The Free Shipping option is for orders that are delivered within the contiguous United States, carrier is at our discretion.
Wms & Co. ships worldwide, but items shipped internationally are Final Sale and non-returnable.
Import duties and customs policies vary widely from country to country and as a result we have no control over their charges nor are we able to estimate the cost of these charges. Your parcel can be also delayed by customs and subsequent charges can be applied which, unfortunately, we have no control over. Duties are charged once the parcel arrives at its destination, all of which must be paid by the recipient of the parcel. We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. For more information on customs fees and procedures, please contact your local customs office.